Introduction
Wentworth Laboratories Ltd (the “data controller”) is committed to protecting your privacy and personal information. This Privacy Policy relates to our use of any personal information we collect from you directly, or indirectly via third party data providers, covering individuals who:
- Visit our website www.wentworthlabs.com
- Use our services
- Contact us concerning our services
- Attend or register to attend our events (including online events) or other events which Wentworth Laboratories Ltd participates in
- Complete surveys Wentworth Laboratories Ltd has published
- Are provided to us as part of third party data for inclusion in our future marketing campaigns
- Supply products or services to Wentworth Laboratories Ltd
- Have applied to work for Wentworth Laboratories Ltd, or are current or former employees of Wentworth Laboratories Ltd, or have contracted to work for or on behalf of Wentworth Laboratories Ltd
This Privacy Policy will explain the following:
- What personal information may be collected about you
- How Wentworth Laboratories Ltd will use this personal information
- When Wentworth Laboratories Ltd may use this personal information to contact you
- How this personal information may be shared with other parties
- How your personal information will be kept secure
- Your rights regarding the personal information we hold about you
- The use of cookies on the Wentworth Laboratories Ltd website
- How to contact us
In this policy, “personal information” means “information relating to an identified or identifiable natural person”. An “identifiable person” is “one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity”.
What personal information is held about you and how we use it
Information that you provide to us
- Users of our services
Wentworth Laboratories Ltd collects personal information from you when you use our products or services, including name, email address, postal address, telephone number and job title.
We will use this personal information:
- To carry out obligations arising from being a registered user of our product and services. The lawful basis for processing your personal information for this purpose will be “contractual need”.
- To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Wentworth Laboratories Ltd will benefit from the continued relationship with you.
- Individuals contacting us concerning our products and services
Wentworth Laboratories Ltd collects personal information from you when you contact us about our products or services or register for our newsletter, including name, email address, postal address, telephone number and job title.
We will use this personal information:
- To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Wentworth Laboratories Ltd will benefit from the continued relationship with you.
- Wentworth Laboratories Ltd uses automated decision making and profiling to personalise and ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Wentworth Laboratories Ltd will benefit from providing relevant and personalised communications which will grow our relationship with you.
- Attendees or registrants to attend our events (including online events) or other events which Wentworth Laboratories Ltd participates in
Wentworth Laboratories Ltd collects personal information from you when you contact us about our products or services, including name, email address, postal address, telephone number and job title.
We will use this personal information:
- To carry out obligations arising from being a registered attendee of our event or other events which Wentworth Laboratories Ltd participates in. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as this will allow Wentworth Laboratories Ltd to manage and deliver events on topics requested by you.
- To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Wentworth Laboratories Ltd will benefit from the continued relationship with you.
- Individuals who complete surveys Wentworth Laboratories Ltd has published
Wentworth Laboratories Ltd collects personal information from you when you complete surveys we have published, including name and email address.
We will use this personal information:
- To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Wentworth Laboratories Ltd will benefit from the continued relationship with you.
- Companies who supply products or services to Wentworth Laboratories Ltd
Wentworth Laboratories Ltd collects personal information from you when you supply products or services to Wentworth Laboratories Ltd, including name, email address, postal address, telephone number and job title.
We will use this personal information:
- To carry out obligations arising from you providing us products or services. The lawful basis for processing your personal information for this purpose will be “contractual need”.
- Individuals who have applied to work for Wentworth Laboratories Ltd
Wentworth Laboratories Ltd collects personal information from you when you apply to work for Wentworth Laboratories Ltd, including name, email address, postal address, telephone number, employment history, education history and details of referees.
We will use this personal information:
- To complete the interview process we will use your personal information to communicate with you, complete background checks where permitted by law and manage your application through the interview selection process. The lawful basis for processing your personal information for this purpose will be “contractual need”.
- Individuals who are current or former employees of Wentworth Laboratories Ltd or have contracted to work for or on behalf of Wentworth Laboratories Ltd
Wentworth Laboratories Ltd collects personal information from you when you work for Wentworth Laboratories Ltd, including name, email address, postal address, telephone number, date of birth, employee identification number, bank details, national insurance number and emergency contact details.
We will use this personal information:
- To enable us to employ, pay and manage your work. The lawful basis for processing your personal information for this purpose will be “contractual need”.
- In case of emergencies when we will utilise your emergency contact details. The lawful basis for processing your personal information for this purpose will be in the employee’s “vital interests”.
- To comply with applicable tax, employment and health and safety laws. The lawful basis for processing your personal information for this purpose will be “compliance with legal obligations”.
Information provided to us by third parties
- Visitors to our website
When someone visits our website www.wentworthlabs.com we use third party services, Google Analytics, Campaign Monitor and AdWords, to collect details of website traffic and visitor information. This includes browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. For full detailed information about the use of cookies on our website, please see the section How we use cookies below.
We use the website traffic and visitor information to improve our understanding of the use of the Wentworth Laboratories Ltd website and in order to determine what Wentworth Laboratories Ltd services are the most popular. This data is also used to deliver customised content and advertising within the Wentworth Laboratories Ltd website to individuals whose behaviour indicates that they are interested in a particular subject area. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Wentworth Laboratories Ltd will benefit from providing relevant and personalised content which will enhance your understanding of our products and services.
- Individuals provided to us as part of third party business data for inclusion in our future marketing campaigns
Wentworth Laboratories Ltd obtain personal information from third parties, including name, email address, postal address, telephone number and job title.
We will use this personal information:
To combine with information we have captured directly from you to send you personalised communications which may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Wentworth Laboratories Ltd will benefit from generating new business with you.
All individuals obtained from third parties for this purpose will have been provided the opportunity to object to their use of personal information by third parties by the data provider.
How long will you retain my personal information for?
We will retain and process your personal information as long as is needed to provide the products and services you are using, or to comply with our legal obligations.
For personal information used by us for our own direct marketing purposes, we will retain the data whilst accurate. The personal information will be erased if no engagement (no response to emails and campaigns) is received after 7 years from the initial receipt of data, with minimum information maintained to ensure future re-supply of third party business personal information is not included in future marketing campaigns, unless activity requested for by the person in question.
How will my personal information be shared?
We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our websites. We do not permit our third party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.
To facilitate these services the personal information we collect from you may be transferred to a destination outside the European Economic Area (EEA), in order to conduct our business operations. In such cases a data processing agreement will be in place with the data processors and third parties to ensure your personal information is processed in accordance with the Data Protection Act.
Wentworth Laboratories Ltd does not sell, rent or lease its own non-commercial customer lists to third parties.
Wentworth Laboratories Ltd will in certain circumstances disclose your personal information, if required to do so by law or in the good faith belief that such action is necessary to:
- Conform to the edicts of the law or comply with legal process served on Wentworth Laboratories Ltd
- Protect and defend the rights or property of Wentworth Laboratories Ltd
- Act under exigent circumstances to protect the personal safety of users of Wentworth Laboratories Ltd or the public
How is my personal information kept secure?
Wentworth Laboratories Ltd is committed to protecting the security of your personal information. We will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Wentworth Laboratories Ltd secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.
What are my choices with my personal information?
Wentworth Laboratories Ltd is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly at dataprotection@wentworthlabs.com, by telephone or via postal communication to the contact details provided in the section Contact Us.
Your rights concerning your personal information are:
- You can ask about the personal information we hold about you and we will show you, free of charge.
- You can request your personal information is corrected and we will update the details and inform you when completed, free of charge.
- You can object to your data being processed and we will stop processing your data, once no longer required for performance of contract or legal obligations, free of charge.
- You can object to receiving direct marketing communications from us and we will stop all communications, free of charge.
- You can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will complete, bar keeping the minimal personal details to ensure we do not contact you again, free of charge.
Any request by you to no longer use your personal information by third parties, will also be passed to the source third party data provider to complete your request.
How we use cookies on the Wentworth Laboratories Ltd website
Wentworth Laboratories Ltd use “cookies” to help personalise and enhance your online experience when visiting our website.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our websites, but your ability to use some features or areas of the website may be limited. For instructions on how to control, disable or delete cookies for your browser, please visit www.aboutcookies.org.
Your right to lodge a complaint with ICO
You have the right to lodge a complaint with the Information Commissioner Office (www.ico.org.uk)
Changes to this policy
Wentworth Laboratories Ltd will occasionally update this privacy policy to reflect company and customer feedback. Wentworth Laboratories Ltd encourages you to periodically review this policy to be informed of how Wentworth Laboratories Ltd is protecting your information.
Contact Us
Wentworth Laboratories Ltd welcomes your comments regarding this privacy policy or about Wentworth Laboratories Ltd’s privacy practices. Please contact us by email at dataprotection@wentworthlabs.com, or telephone +44 (0)1767 681221.
or contact us at:
FAO: Data Protection Officer
Wentworth Laboratories Ltd
1 Gosforth Close
Sandy
SG19 1RB
United Kingdom
